Shipping, Import Tax/Duties

Import Tax/Duties

Our prices do not include Import Duty/Tariff and GST/VAT applicable in your country. We deliver by a courier such as DHL, FedEx and Int’l Air Reg . The customers will pay Import Duty/Tariff and GST/VAT to the courier and the courier will make a GST/VAT invoice.

CNCRoom encourages customers to check with their local customs office for potential import taxes, duties, tariffs and regulations, prior to placing an order. In addition, some products may require special licenses or permits to import.

If the parcel is returned back to the sender due to country regulations or by any reason. The customers will get partial refund after some expenses are deducted.
Shipping insurance
We know that the cases of lost or damaged parcels are rare, but the customers need to take into account that issues might arise.

Most worldwide express couriers cover shipments with some amount of compensation against damage or loss by default.
 
For example, FedEx will offer $100 in case of damage or loss by default, but if the value of the item is higher, It suggests that the customers should purchase additional insurance to cover potential losses.
 
The customers can purchase addition insurance by sending an email or use the "Contact Us" to let the CNCRoom know before purchasing the item in store.
Shipping
Int’l Air Reg is small packet international air registered from Thailand Post will take about 2-4 weeks to reach its destination. A tracking number will be provided. The maximum weight per parcel is 2kg, so if your order exceeds this weight, it will need to be split into multiple orders. This service is available for some countries only.
FedEx International Priority Service is a real-time rate quote from FedEx. It is calculated from your shipping address and the price is calculated in 0.5kg steps. Please ask us for a quote if total weight is more than 2.5 kg.

DHL Express Worldwide is a real-time rate quote from DHL. It is calculated from your shipping address and the price is calculated in 0.5kg steps. Please ask us for a quote if total weight is more than 2.5 kg.

If you have any questions or special requirements, please let us know by using the "Contact Us" page.

Note. Items will be sent to address that appears in PayPal's "Shipping Address" ONLY. So, before you submit your order, please update your current shipping address with PayPal.


For Domestic customers
Purchased items are usually processed and shipped within 2 business days via postal EMS. The total weight must be less than 20 kg. It will take about 3 days to reach the destination and tracking number is provided.

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